Why you should join us:
At Sound Agriculture, we believe our food system can nourish consumers while benefiting farming communities and the planet. Through a deeper understanding of plant and microbial biology, we are leveraging the natural power of plants to make agriculture more agile and resilient. Our work focuses on developing nutrient efficiency products and modernizing plant breeding to improve the way we farm and the food we eat.
Sound is a Series D startup funded by leading investors in food and agriculture including Leaps by Bayer, Syngenta Group Ventures, S2G Ventures, BMO Impact Investment Fund, Chan Zuckerberg Initiative, Fall Line Capital, Cavallo Ventures, FootPrint Coalition and Northpond Ventures.
What you'll do:
We are adding a Sales Support Coordinator to provide sales support and operations to our sales team and customer service to dealer and grower customers. This position is responsible for administering processes and increasing customer satisfaction within all phases of selling, ordering, using, and paying for Sound’s flagship nutrient efficiency product line, SOURCE.
Successful Sound Sales Support Coordinators have experience servicing a wide range of needs for sellers and customers in agriculture, knowing how to help and solve problems at various points of sales and crop production cycles. Ideal candidates deliver a highly engaging mix of communications and follow up to customers, while leveraging technology to perform and streamline their core operational responsibilities. They are passionate about going the extra mile and navigating dynamic, ambiguous environments on the back end to keep things simple for their customers.
The role reports to the Director, Customer Experience and can be based remotely across the United States or in our Emeryville, CA headquarters. The role has little to no expected travel, but is required to be available 8am to 5pm M-F (Central Time) for customer service channel response.
$77,000 to $85,000 base salary plus an annual bonus target of 10%
Bonuses are earned based on annual company and individual performance and are prorated based on start date.
Sound reserves the ability to adjust the compensation range based on the final candidate’s experience, skillset, and geography. In addition to on target earnings, we offer above average equity grants for the industry as we believe that every employee should have a stake in the company’s growth. If you’re above this compensation target, we encourage you to reach out and discuss the entire package and opportunity before deciding not to pursue this position.
Sales Support & Order Operations - 50%
Customer Service & Case Management - 20%
Customer Communications - 20%
Internal Teamwork - 10%
Targeted Skills & Experience:
How this role demonstrates our values:
What we offer:
Sound Agriculture does not accept unsolicited resumes from individual recruiters or third party recruiting agencies responding to job postings. We will not respond to unsolicited requests to submit candidates.
We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status.
Sound participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. If E-Verify cannot confirm that you are authorized to work, Sound is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before Sound takes any action, including terminating your employment.